Question 1

How can I know which TV mount is suitable to my TV?

Accepted Answer

There are 2 main parameters that need to fit:

1. TV mount's declared loading weight - The TV, without its stand, should not weight more than the TV mount's declared weight. 
  
 2. Backscreen connection Holes pattern measurements (VESA) - the distance between the 4 connecting holes, on the back of the TV, should not be larger than what the TV mount support. The MAX VESA pattern, that the TV mount supports appears on the mount specification.

* TV Screen Size - This size is recommended for people who do not know the weight of their TV and the size of the VESA connection holes. The TV mount is also suitable for larger screens than the recommended size if the weight and holes of the screen match those of the mount.

Question 2

The provided TV connection holes screws are too short

Accepted Answer

The screws provided are suitable for the majority of  TVs available. Each screen manufacturer produces different backscreen connection holes depths and patterns (VESA) so it is impossible to fit all of the different types of TVs on the market. 
 
 In order to know which screen-connection screws fit your screen, please take the following measurements and purchase the screws in the local hardware store: 
 
 1. The depth from the TV back surface to the end of the connection thread (you can measure this by gently inserting wood/ plastic toothpick, marking the point it is getting out from the backscreen and measuring the distance). 
 
  2. Diameter and the threading name of the holes on the back of the screen. Carefully insert the supplied screws and check which one fits accurately into the holes on the back of the screen. Measure its diameter or mark it on the assembly instructions in the product.

If the hardware kit included plastic spacers, you don't need to use them in this case.

Question 3

What is the Customer Service e-mail?

Accepted Answer

sales.usa@barkanmounts.com.